Marketing and communications professional who has worked in a variety of B2B and B2C industries, with a strong bent toward financial services. Works well in ambiguous environments. Strives for excellence and produces results.
EXPERIENCE
INVESTMENTS & WEALTH INSTITUTE
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Director–Communications | January 2023 – Present |
Leads communications function for premier membership-based organization of 21,000+ financial advisors, investment, wealth and retirement management professionals who serve high-net-worth (HNW) clients.
- Writes press releases and manages media relations for the Institute.
- Drives executive communications for Institute, supporting the communications needs of its CEO, officers and board of directors.
- Revamped brand guidelines to be reflective of the Institute’s mission to be known as a premier, world-class education provider for those financial professionals who serve HNW clients.
- Launched blog and manages LinkedIn handle, positioning the Institute as a thought leader.
NEW YORK UNIVERSITY
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Student (Career Break) | September 2021 – December 2022 |
Enrolled in Certificate in Financial Planning, Professional Studies Program.
BNY MELLON |
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Director —Corporate Communications | July 2018 – September 2021 |
Managed content initiatives for corporate and specific business areas of world-leading provider of investment management and investment services.
- Drove growth initiative campaigns in support of global client management organization that is responsible for largest revenue-generating clients; developed content to educate client-facing employees, support sales enablement, and amplify BNY Mellon’s thought leadership authority in the marketplace.
- Produced enterprise podcast series, BNY Mellon Perspectives, Q2 2020–Q2 2021; managed interview preparation and produced podcast and other assets (web, social, client emails, etc.) to promote the podcast.
- Developed enterprise thought leadership platform on how the firm’s insights and solutions can help clients run their businesses in a ‘Simpler, Smarter, Safer’ manner, which launched as part of the Sibos 2019 content hub on bnymellon.com; three of the hub articles were among the five most read pages on all of bnymellon.com in 2019.
PERSHING LLC, A BNY MELLON COMPANY |
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Vice President—Thought Leadership Assistant Vice President—Advertising Brand Management & Communications |
June 2014 – July 2018 June 2010 – June 2014 |
Led thought leadership, marketing and brand management initiatives to help broker-dealers and RIAs grow profitably, foster employee talent, maximize operational efficiency and manage risk.
- Relaunched and rebranded new “blog-like” thought leadership section on pershing.com.
- Developed multi-channel TL campaigns, including:
- “How Advisors Showcase Their Values to Investors—and What Investors Secretly Think”
- Winner of 2018 WealthManagement.com Industry Award ($25B+ Custodian Thought Leadership)
- Silver Award Winner in Digital Collateral, 2018 Financial Communications Society Portfolio Awards
- “Crossroads: Critical Decisions That Advance the Evolution of an Advisory Firm”
- Winner of 2017 WealthManagement.com Industry Award ($25B+ Custodian Thought Leadership)
- “Destination RIA: What to Expect and How to Prepare for Independence”
- “Realizing the Value of Your Life’s Work: Building a Sustainable Succession Plan
- “How Advisors Showcase Their Values to Investors—and What Investors Secretly Think”
- Led branding and trademarking projects for several functions within Pershing’s technology platform, NetX360®..
METROPOLITAN LIFE INSURANCE COMPANY |
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Advertising Manager—Institutional Marketing | November 2006 – January 2010 |
Planned and implemented B2B integrated marketing campaigns targeting benefits brokers, company benefits decision makers and financial professionals to promote MetLife as a thought leader and provider of insurance solutions.
- Optimized media plans on an ongoing basis to maximize response; reviewed results with key stakeholders.
- Produced five webinars targeting benefits decision makers and benefits brokers that generated 4,000+ prospects.
- Helped develop and launch the Institutional “If” brand architecture and advertising campaign.
OPTICAL SOCIETY OF AMERICA |
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Senior Marketing Manager | November 2005 – September 2006 |
Planned and implemented integrated marketing campaigns for an industry-leading conference on lasers and electro-optics, targeting both prospective conference registrants and optics product exhibitors.
- Executed a pre-established 10-month email and direct mail marketing campaign in six months.
- Negotiated $170K in trade advertising to supplement direct marketing budget.
- Directed design agencies to develop direct marketing communications and online/print advertisements, to ensure consistent brand presence for both audiences (2.2MM+ media impressions).
- Created 2007 marketing plan for conference and developed budget to support it.
- Launched new creative look and navigational structure for 2007 conference website.
US AIRWAYS, INC. |
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Advertising Manager | June 2002 – November 2005 |
- Managed cross-departmental coordination of newspaper and online advertisements to promote system-wide airfare sales; directed agency in creative executions and media placements.
- Planned and implemented media campaigns to promote Ft. Lauderdale as a new airline gateway to the Caribbean/Latin America.
- Planned and implemented campaigns in Philadelphia and Washington, DC to launch ‘GoFares’, low airfares to compete against low-cost airlines.
- Three initiatives above generated $33.7 MM in incremental revenue.
- Implemented US Airways Shuttle radio/print campaigns to combat overall decrease in business travel and market share loss due to two new entrants and traditional direct competitor.
- Maintained overall Shuttle market share of 47%.
- Developed ad campaigns in support of segmented sales strategies.
- Developed trafficking strategy for TV and radio commercials spots in key US Airways markets.
- Led redesign of onboard US Airways magazine, Attaché, to market revenue-generating opportunities; edited magazine on a monthly basis (circulation 3MM).
Project Manager—Brand Management / Product Development and Integration | August 2000 – June 2002 |
- Oversaw product development and integration of two major airline brands—US Airways Shuttle and MetroJet—with cross-departmental team consensus and financial support. Directly managed associate to assist in Shuttle product branding.
- Led cross-functional team to design, launch, and evaluate competitive branded meal service onboard US Airways Shuttle 2Q 2002.
- Service winner of industry 2002 Emerald Onboard Services Award.
- Moved Washington Shuttle location from Reagan National to Washington Dulles airport when Reagan closed September 11 in two days; and then back to Reagan when it reopened.
- Controlled all mediums that outlined US Airways Shuttle and MetroJet product attributes and services to customers—such as Attaché, Dividend Miles’ newsletter, usairways.com, press releases, on-hold reservation recordings, and onboard promotions—to ensure consistent messaging.
- Created MetroJet branding removal plan when MetroJet discontinued operating in December 2001; organized removal of MetroJet signage, branding at airports, and reservations/operational procedures.
Senior Analyst—Marketing Planning | October 1999 – August 2000 |
- Developed marketing communications plans, ensuring consistent marketing messages in Frequent Flyer, Advertising, Sales, and Marketing vehicles.
- Managed relationship between US Airways and cooperative credit-card partner, American Express; planned and executed direct marketing initiatives with dual objective to increase airline ticket sales and increase partner credit-card charge volume.
- Managed nationwide marketing program with H&R Block, which resulted in $5.7MM+ by distributing 16MM+ discounted ticket coupons through their software products.
- Oversaw production of monthly in-flight video, shown on all video-equipped US Airways aircraft, which outlined premier company marketing message.
EDUCATION/CERTIFICATIONS
UNIVERSITY OF MARYLAND COLLEGE PARK, MD
ROBERT H. SMITH SCHOOL OF BUSINESS
Master of Business Administration (MBA), Marketing Concentration, GPA 3.5
JAMES MADISON UNIVERSITY HARRISONBURG, VA
Bachelor of Science, Communications, Magna Cum Laude, GPA 3.6
FINRA SERIES 7, 24 LICENSES (Expired August 2021)